Q: Where do you provide service?
A: Currently we coordinate restaurant delivery to central Chicago.
Q: What is the minimum order size?
A: The minimum required food order is $15.
Q: Can I place a delivery order
days or hours in advance?
A: Yes, you may specify a delivery date and time. For example, if you
wanted a lunch delivery for tomorrow at noon, we recommend placing the order
today to reserve your desired delivery time. The Delivery Wow ordering
system allows you to effectively schedule your delivery whether it's today,
tomorrow, or next week.
Q: What about drinks and
beverages?
A: A variety of beverages are available to compliment your meal. The
selection will be shown during the online ordering process. If placing your
order by phone, please ask your customer service agent for available choices.
Q: Does Delivery Wow keep a
record of my past orders?
A: Yes, in order to review a past order, login to your account and click on
My Account on the upper right hand corner of the page. All of your past orders
will be available. You may also call and speak with a customer service agent
and they will be happy to review your orders and email a copy if you desire.
Q: Can I change my information
after I register for an account?
A: Yes, you can modify your information at any point after registering with
Delivery Wow. Login to your account and click on My Account on the upper right
hand corner.
Q: I am a sales representative
or admin and send food to different offices. Do I need to create a new account
with Delivery Wow every time I order online?
A: When you place your first online order an account with your delivery
information will be created. When placing future orders you may add additional
addresses and delivery information to your account. All addresses will be
stored within your account for ease of use in the future. In addition, your
credit card information will be securely stored for future use and all orders
will be emailed to you for submission to your accounting department.
Q: How do self-employed Delivery Drivers get
paid?
A: Your driver works for delivery fees and your gratuities. They make every effort to earn your consideration through professionalism in
appearance and demeanor, attention to detail while facilitating your delivery
and transporting your food with care. Your
generosity is greatly appreciated.
Q: How long will it take?
A: The average delivery time is 60 minutes.
However, inclimate weather, long food preparation time and peak hours all
influence delivery times. When placing your order, you will be quoted an estimated
delivery time. We strive to keep you informed of the progress in your delivery.
Q: How will my food be
transported?
A: Your order is transported in insulated bags specifically
designed to keep food at the required temperature.
Q: What if I want to add to my order?
A: Adding to an order may delay your delivery
time and can be done only if the driver has not left the restaurant yet.
Q: What if I want to remove an item or cancel my
order?
A: Changing or canceling an order must be done within 5 minutes of placing the order. After that, we have to call the restaurant to see whether or not the food is already being prepared.
Q: What are your service hours?
A: Breakfast, Lunch, and Dinner ordering is available 7
days a week. Afternoon snacks are also available. Please call our office if you would like us to coordinate delivery
outside of normal hours.
Q: Do you sell gift certificates?
A: We offer gift certificates for delivery in
any denomination. We can email, mail or hand deliver them anywhere within our service area.